{"id":59,"date":"2020-06-24T12:07:29","date_gmt":"2020-06-24T12:07:29","guid":{"rendered":"https:\/\/plugins.yithemes.com\/yith-faq-plugin-for-wordpress\/?page_id=59"},"modified":"2022-06-08T14:01:14","modified_gmt":"2022-06-08T14:01:14","slug":"simple-list","status":"publish","type":"page","link":"https:\/\/plugins.yithemes.com\/yith-faq-plugin-for-wordpress\/simple-list\/","title":{"rendered":"Simple List"},"content":{"rendered":"\n<h2 class=\"has-text-align-center wp-block-heading\">FAQ<\/h2>\n\n\n\n\t\t\t<div class=\"yith-faqs-summary\" data-page_id=\"59\">\n\t\t\t\t\t\t\t\t\t\t\t\t<ul id=\"yith-faqs-summary-container\" class=\"yith-faqs-summary-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li id=\"faq-summary-99\" class=\"yith-faqs-summary-item\">\n\t\t\t\t\t\t\t<a class=\"yith-faqs-summary-link\" href=\"#\" data-href=\"https:\/\/plugins.yithemes.com\/yith-faq-plugin-for-wordpress\/simple-list\/#faq-99\" data-font=\"yfwp\" data-icon=\"&#xe80d\" data-faq_id=\"#faq-99\">I want to change the marketing information i receive<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li id=\"faq-summary-97\" class=\"yith-faqs-summary-item\">\n\t\t\t\t\t\t\t<a class=\"yith-faqs-summary-link\" href=\"#\" data-href=\"https:\/\/plugins.yithemes.com\/yith-faq-plugin-for-wordpress\/simple-list\/#faq-97\" data-font=\"yfwp\" data-icon=\"&#xe80d\" data-faq_id=\"#faq-97\">I have forgotten my password, what can I do?<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li id=\"faq-summary-96\" class=\"yith-faqs-summary-item\">\n\t\t\t\t\t\t\t<a class=\"yith-faqs-summary-link\" href=\"#\" data-href=\"https:\/\/plugins.yithemes.com\/yith-faq-plugin-for-wordpress\/simple-list\/#faq-96\" data-font=\"yfwp\" data-icon=\"&#xe80d\" data-faq_id=\"#faq-96\">Updating my details<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li id=\"faq-summary-95\" class=\"yith-faqs-summary-item\">\n\t\t\t\t\t\t\t<a class=\"yith-faqs-summary-link\" href=\"#\" data-href=\"https:\/\/plugins.yithemes.com\/yith-faq-plugin-for-wordpress\/simple-list\/#faq-95\" data-font=\"yfwp\" data-icon=\"&#xe80d\" data-faq_id=\"#faq-95\">Signing in to my account<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li id=\"faq-summary-94\" class=\"yith-faqs-summary-item\">\n\t\t\t\t\t\t\t<a class=\"yith-faqs-summary-link\" href=\"#\" data-href=\"https:\/\/plugins.yithemes.com\/yith-faq-plugin-for-wordpress\/simple-list\/#faq-94\" data-font=\"yfwp\" data-icon=\"&#xe80d\" data-faq_id=\"#faq-94\">How do I open an account?<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t<\/div>\n\t\t\t\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n\t\t\t<div class=\"yith-faqs\">\n\t\t\t\t\t\t\t\t<div id=\"yith-faqs-container\" class=\"yith-faqs-container yith-faq-type-list pill yith-faqs-paged  default-loader\" style=\"--ywfp-icon-font-size: 14px;\">\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"faq-1154\" class=\"yith-faqs-item\">\n\t\t\t\t\t\t\t<div class=\"yith-faqs-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<b>This bag is fully made of leather?<\/b>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"yith-faqs-content-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"yith-faqs-content\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\">The bag and also the straps are made of genuine leather. Very durable and firm.<br><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"faq-1153\" class=\"yith-faqs-item\">\n\t\t\t\t\t\t\t<div class=\"yith-faqs-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<b>Does it have charging capabilities?<\/b>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"yith-faqs-content-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"yith-faqs-content\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\">No, it does not have charging capabilities.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"faq-1152\" class=\"yith-faqs-item\">\n\t\t\t\t\t\t\t<div class=\"yith-faqs-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<b>What is the back zipper length and how deep is it? Will it fit a large iPhone ?<\/b>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"yith-faqs-content-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"yith-faqs-content\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\">The pocket is about 6 1\/2 inches (\u00a07 wide by 5-3\/4 deep). Yes, the large iPhone should fit if put in sideways.<br><a href=\"https:\/\/www.amazon.com\/gp\/profile\/amzn1.account.AHHFESSJFHC23C2F4W7ROPAPKYJQ\/ref=ask_aa_af_pp_hza\"><\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"faq-1151\" class=\"yith-faqs-item\">\n\t\t\t\t\t\t\t<div class=\"yith-faqs-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<b>Do the compartments have enclosed bottoms so everything doesn&#8217;t mingle?<\/b>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"yith-faqs-content-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"yith-faqs-content\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\">Yes each zippered area is pocketed with envelope bottoms. There is no mixing like one big bag.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"faq-1150\" class=\"yith-faqs-item\">\n\t\t\t\t\t\t\t<div class=\"yith-faqs-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<b>Can this hold a 15.6 laptop?<\/b>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"yith-faqs-content-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"yith-faqs-content\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\">This hobo handbag can not hold a 15.6 inch laptop, but it has enough capacity to organize your 13.3-inch laptop, 9.7-inch iPad, A4 magazine, and etc. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"faq-1149\" class=\"yith-faqs-item\">\n\t\t\t\t\t\t\t<div class=\"yith-faqs-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<b>What&#8217;s the length of the shoulder strap of the small one?<\/b>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"yith-faqs-content-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"yith-faqs-content\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\">Shoulder strap measures around 48&#8243; if fully extended. The smaller strap measures 17&#8243; and fits over the shoulder without a problem.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"faq-120\" class=\"yith-faqs-item\">\n\t\t\t\t\t\t\t<div class=\"yith-faqs-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<b>I have a complaint<\/b>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"yith-faqs-content-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"yith-faqs-content\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\">If you aren\u2019t happy with any of our products or our service, we want to hear from you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We always want to put things right, so please contact us using the methods below:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email us at\u00a0<a href=\"mailto:yithbeautifulpeople@gmail.com\" data-type=\"mailto\" data-id=\"mailto:yithbeautifulpeople@gmail.com\">yithbeautifulpeople@gmail.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please include your name, address and contact telephone number so that we can get in touch with you as soon as possible.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"faq-119\" class=\"yith-faqs-item\">\n\t\t\t\t\t\t\t<div class=\"yith-faqs-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<b>How can I contact the Customer Service?<\/b>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"yith-faqs-content-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"yith-faqs-content\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\">If you have a question we are available to help instantly via live chat. Please click the link below to get started.<\/p>\n\n\n\n<div style=\"height:55px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/plugins.yithemes.com\/yith-faq-plugin-for-wordpress\/wp-content\/uploads\/sites\/518479\/2022\/06\/blackchat@2x.png\" alt=\"\" class=\"wp-image-1180\" width=\"54\" height=\"45\" srcset=\"https:\/\/plugins.yithemes.com\/yith-faq-plugin-for-wordpress\/wp-content\/uploads\/sites\/518479\/2022\/06\/blackchat@2x.png 353w, https:\/\/plugins.yithemes.com\/yith-faq-plugin-for-wordpress\/wp-content\/uploads\/sites\/518479\/2022\/06\/blackchat@2x-300x250.png 300w\" sizes=\"auto, (max-width: 54px) 100vw, 54px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>Chat with us<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">We&#8217;re here to help and ready to chat!<br>Ask to our agents and we will help you.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button aligncenter\"><a class=\"wp-block-button__link\">Start Chat<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/plugins.yithemes.com\/yith-faq-plugin-for-wordpress\/wp-content\/uploads\/sites\/518479\/2022\/06\/blackphone@2x.png\" alt=\"\" class=\"wp-image-1182\" width=\"54\" height=\"47\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>Call us<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">We&#8217;re here to help, but you might have to wait <br>a few minutes for us to connect you.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button aligncenter\"><a class=\"wp-block-button__link\">900 783 8392<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/plugins.yithemes.com\/yith-faq-plugin-for-wordpress\/wp-content\/uploads\/sites\/518479\/2022\/06\/blackmail@2x.png\" alt=\"\" class=\"wp-image-1183\" width=\"53\" height=\"44\" srcset=\"https:\/\/plugins.yithemes.com\/yith-faq-plugin-for-wordpress\/wp-content\/uploads\/sites\/518479\/2022\/06\/blackmail@2x.png 353w, https:\/\/plugins.yithemes.com\/yith-faq-plugin-for-wordpress\/wp-content\/uploads\/sites\/518479\/2022\/06\/blackmail@2x-300x250.png 300w\" sizes=\"auto, (max-width: 53px) 100vw, 53px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>Send us an email<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">You&#8217;re welcome to send us an email, but <br>it may take a few days to get back to you.<\/p>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button aligncenter\"><a class=\"wp-block-button__link\">Send Email<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"faq-118\" class=\"yith-faqs-item\">\n\t\t\t\t\t\t\t<div class=\"yith-faqs-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<b>I&#8217;ve lost my returns note<\/b>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"yith-faqs-content-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"yith-faqs-content\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\">Don\u2019t worry if you no longer have the returns note or label that was included in your parcel, we can send you a new one by email. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You must return the items together with the returns note to avoid any problems processing your refund.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"faq-117\" class=\"yith-faqs-item\">\n\t\t\t\t\t\t\t<div class=\"yith-faqs-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<b>When will I receive my refund?<\/b>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"yith-faqs-content-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"yith-faqs-content\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\">Your returns will be refunded automatically to the method of payment used for the order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Please allow 28 days for the refund plus the additional time in the table below (which varies by payment method)<\/strong>:<br><\/p>\n\n\n\n<div style=\"height:19px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table><tbody><tr><td><strong>Credit\/Debit card<\/strong><\/td><td>5 working days<\/td><\/tr><tr><td><strong>PayPal<\/strong><\/td><td>3 working days<\/td><\/tr><tr><td><strong>Afterpay<\/strong><\/td><td>5 working days<\/td><\/tr><tr><td><strong>Cash on delivery<\/strong><\/td><td>7 working days<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"faq-116\" class=\"yith-faqs-item\">\n\t\t\t\t\t\t\t<div class=\"yith-faqs-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<b>Can I exchange an item?<\/b>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"yith-faqs-content-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"yith-faqs-content\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\">We\u2019re sorry, we don\u2019t offer an exchange service. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, you can simply return any unsuitable items to us for a full refund as per our \u2018Returns Policy\u2019 and place a new order for the item(s) you want.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"faq-115\" class=\"yith-faqs-item\">\n\t\t\t\t\t\t\t<div class=\"yith-faqs-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<b>Do I pay for returns?<\/b>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"yith-faqs-content-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"yith-faqs-content\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\">Yes, we don\u2019t offer free returns at the moment. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Postage must be paid by the sender and will not be refunded by YITH.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"faq-114\" class=\"yith-faqs-item\">\n\t\t\t\t\t\t\t<div class=\"yith-faqs-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<b>Returns key information<\/b>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"yith-faqs-content-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"yith-faqs-content\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\">You can return any unused items within 28 days of receipt by post, using the returns label on the back of your despatch note. Postage must be paid by the sender and will not be refunded by YITH. (This does not affect your statutory rights).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All returns should be sent via post to:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">YITH  PO BOX 1124<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">SANTA CRUZ DE TENERIFE<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">38002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">SPAIN<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you do not return the item within the time specified we may retain the item(s) and\/or not refund at all or refund the current or last selling price. All cosmetics, grooming products and certain jewellery can only be returned if found to be faulty. Where a product has a security seal, a refund or exchange will not be given if the seal is broken unless it is faulty.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All cosmetics, grooming products and certain jewellery can only be returned if found to be faulty. Where a product has a security seal, a refund or exchange will not be given if the seal is broken unless the item is faulty.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When will I be credited for the returned items?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Items are refunded to your card when they reach a YITH warehouse.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please allow 28 days for the refund to show on your card.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"faq-113\" class=\"yith-faqs-item\">\n\t\t\t\t\t\t\t<div class=\"yith-faqs-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<b>An item is missing from my parcel<\/b>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"yith-faqs-content-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"yith-faqs-content\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\">If an item is missing from your parcel, it may be delayed. In this case, it\u2019ll be sent in a separate parcel once we receive further stock at the warehouse. Please check your order confirmation email as delayed items should be marked with an expected delivery date.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sometimes an item can be sent separately from a different warehouse. If an item is missing from your parcel, please check your delivery note or parcel insert as you should be advised if an item will be sent later. Also, please check if you have received a second tracking number by email, as this shows that a second parcel has been sent out.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive a damaged parcel, please check that all of the items you ordered are inside. If any items are missing or damaged, please contact us as soon as possible so we can help you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>I&#8217;ve received the wrong item<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019re really sorry if you received the wrong item\/it wasn\u2019t as described. Please contact us as soon as possible, so we can help you further.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"faq-112\" class=\"yith-faqs-item\">\n\t\t\t\t\t\t\t<div class=\"yith-faqs-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<b>I haven&#8217;t received my order<\/b>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"yith-faqs-content-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"yith-faqs-content\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\">Simply check the online tracking of your parcel by logging into &#8216;My Account&#8217; and click on &#8216;My Orders. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Alternatively, you can also click on the link in your email from us. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the parcel shows it\u2019s been delivered, but you haven\u2019t received anything, please let us know and we can help you.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"faq-111\" class=\"yith-faqs-item\">\n\t\t\t\t\t\t\t<div class=\"yith-faqs-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<b>How can I track my order?<\/b>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"yith-faqs-content-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"yith-faqs-content\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\">Want to know the current status of your orders and returns? Simply log into &#8216;My Account&#8217; and click on &#8216;My Orders&#8217; to see the latest tracking information for your parcel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once your order is on its way, you\u2019ll receive a tracking number via email.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To track your parcel, click on the link in the email and you\u2019ll be directed to the courier website. If you can\u2019t locate the tracking email, please make sure you\u2019ve checked your spam and junk folder.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"faq-110\" class=\"yith-faqs-item\">\n\t\t\t\t\t\t\t<div class=\"yith-faqs-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<b>Will I be charged customs fees?<\/b>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"yith-faqs-content-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"yith-faqs-content\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\">You will be responsible for assuring that any products you order comply with state and federal government import regulations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our terms of sale to our customers in Spain are delivery duty paid. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That is to say, the amount paid by you is fully inclusive of delivery to the specified delivery address and all duties, taxes and customs clearance fees.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"faq-109\" class=\"yith-faqs-item\">\n\t\t\t\t\t\t\t<div class=\"yith-faqs-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<b>Delivery key information<\/b>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"yith-faqs-content-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"yith-faqs-content\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\">Great news, shipping is currently free for all orders over \u20ac50. Orders under \u20ac50 will be charged at \u20ac6 for shipping per order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Additional delivery information<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019re sorry, shipping to an alternative address other than the account address is not possible. This includes a work address, PO Box or an address in another country.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please be aware that if you place multiple orders close to each other, they may be packed together to ensure you receive the goods as quickly as possible.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"faq-108\" class=\"yith-faqs-item\">\n\t\t\t\t\t\t\t<div class=\"yith-faqs-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<b>I can&#8217;t make a payment<\/b>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"yith-faqs-content-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"yith-faqs-content\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\">Some banks require further security checks before allowing a card payment to be processed. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your card payment is declined at the checkout, please contact your bank directly who will be able to advise you further. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please also make sure that your payment card is set up by your card issuer for international payments.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"faq-107\" class=\"yith-faqs-item\">\n\t\t\t\t\t\t\t<div class=\"yith-faqs-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<b>I need help with my saved cards<\/b>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"yith-faqs-content-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"yith-faqs-content\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\"><strong>I want to update my saved card(s)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Simply go to\u00a0\u2018My Account\u2019\u00a0and select the option \u2018Manage Saved Cards\u2019. Choose the card that you want to update and you will see the \u2018Edit Card\u2019 screen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Deleting a saved card<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Simply go to\u00a0\u2018My Account\u2019\u00a0and select the option \u2018Manage Saved Cards\u2019. Choose the card you\u2019d like to delete, and select the \u2018Delete Card\u2019 option. This will be removed from your account immediately.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<nav class=\"yith-faqs-pagination minimal\">\n\t\t\t\t\t\t<ul>\n\t\t\t\t\t\t\t<li class=\"yith-faqs-page yith-faqs-first disabled\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t\t<span aria-hidden=\"true\">&laquo;<\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"yith-faqs-page page-1 active\">\n\t\t\t\t\t\t\t\t\t<a href=\"?pg=1\">1<\/a>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"yith-faqs-page page-2 \">\n\t\t\t\t\t\t\t\t\t<a href=\"?pg=2\">2<\/a>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<li class=\"yith-faqs-page yith-faqs-last  \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"?pg=2\" aria-label=\"Next\">\n\t\t\t\t\t\t\t\t\t\t<span aria-hidden=\"true\">&raquo;<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t<\/nav>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n","protected":false},"excerpt":{"rendered":"<p>FAQ<\/p>\n","protected":false},"author":132,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-59","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/plugins.yithemes.com\/yith-faq-plugin-for-wordpress\/wp-json\/wp\/v2\/pages\/59","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/plugins.yithemes.com\/yith-faq-plugin-for-wordpress\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/plugins.yithemes.com\/yith-faq-plugin-for-wordpress\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/plugins.yithemes.com\/yith-faq-plugin-for-wordpress\/wp-json\/wp\/v2\/users\/132"}],"replies":[{"embeddable":true,"href":"https:\/\/plugins.yithemes.com\/yith-faq-plugin-for-wordpress\/wp-json\/wp\/v2\/comments?post=59"}],"version-history":[{"count":12,"href":"https:\/\/plugins.yithemes.com\/yith-faq-plugin-for-wordpress\/wp-json\/wp\/v2\/pages\/59\/revisions"}],"predecessor-version":[{"id":1185,"href":"https:\/\/plugins.yithemes.com\/yith-faq-plugin-for-wordpress\/wp-json\/wp\/v2\/pages\/59\/revisions\/1185"}],"wp:attachment":[{"href":"https:\/\/plugins.yithemes.com\/yith-faq-plugin-for-wordpress\/wp-json\/wp\/v2\/media?parent=59"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}