This bag is fully made of leather?

The bag and also the straps are made of genuine leather. Very durable and firm.

Does it have charging capabilities?

No, it does not have charging capabilities.

What is the back zipper length and how deep is it? Will it fit a large iPhone ?

The pocket is about 6 1/2 inches ( 7 wide by 5-3/4 deep). Yes, the large iPhone should fit if put in sideways.

Do the compartments have enclosed bottoms so everything doesn’t mingle?

Yes each zippered area is pocketed with envelope bottoms. There is no mixing like one big bag.

Can this hold a 15.6 laptop?

This hobo handbag can not hold a 15.6 inch laptop, but it has enough capacity to organize your 13.3-inch laptop, 9.7-inch iPad, A4 magazine, and etc.

What’s the length of the shoulder strap of the small one?

Shoulder strap measures around 48″ if fully extended. The smaller strap measures 17″ and fits over the shoulder without a problem.

I have a complaint

If you aren’t happy with any of our products or our service, we want to hear from you.

We always want to put things right, so please contact us using the methods below:

Email us at [email protected]

Please include your name, address and contact telephone number so that we can get in touch with you as soon as possible.

How can I contact the Customer Service?

If you have a question we are available to help instantly via live chat. Please click the link below to get started.

Chat with us

We’re here to help and ready to chat!
Ask to our agents and we will help you.

Call us

We’re here to help, but you might have to wait
a few minutes for us to connect you.

Send us an email

You’re welcome to send us an email, but
it may take a few days to get back to you.

I’ve lost my returns note

Don’t worry if you no longer have the returns note or label that was included in your parcel, we can send you a new one by email.

You must return the items together with the returns note to avoid any problems processing your refund.

When will I receive my refund?

Your returns will be refunded automatically to the method of payment used for the order.

Please allow 28 days for the refund plus the additional time in the table below (which varies by payment method):

Credit/Debit card5 working days
PayPal3 working days
Afterpay5 working days
Cash on delivery7 working days

Can I exchange an item?

We’re sorry, we don’t offer an exchange service.

However, you can simply return any unsuitable items to us for a full refund as per our ‘Returns Policy’ and place a new order for the item(s) you want.

Do I pay for returns?

Yes, we don’t offer free returns at the moment.

Postage must be paid by the sender and will not be refunded by YITH.

Returns key information

You can return any unused items within 28 days of receipt by post, using the returns label on the back of your despatch note. Postage must be paid by the sender and will not be refunded by YITH. (This does not affect your statutory rights).

All returns should be sent via post to:





If you do not return the item within the time specified we may retain the item(s) and/or not refund at all or refund the current or last selling price. All cosmetics, grooming products and certain jewellery can only be returned if found to be faulty. Where a product has a security seal, a refund or exchange will not be given if the seal is broken unless it is faulty.

All cosmetics, grooming products and certain jewellery can only be returned if found to be faulty. Where a product has a security seal, a refund or exchange will not be given if the seal is broken unless the item is faulty.

When will I be credited for the returned items?

Items are refunded to your card when they reach a YITH warehouse.

Please allow 28 days for the refund to show on your card.

An item is missing from my parcel

If an item is missing from your parcel, it may be delayed. In this case, it’ll be sent in a separate parcel once we receive further stock at the warehouse. Please check your order confirmation email as delayed items should be marked with an expected delivery date.

Sometimes an item can be sent separately from a different warehouse. If an item is missing from your parcel, please check your delivery note or parcel insert as you should be advised if an item will be sent later. Also, please check if you have received a second tracking number by email, as this shows that a second parcel has been sent out.

If you receive a damaged parcel, please check that all of the items you ordered are inside. If any items are missing or damaged, please contact us as soon as possible so we can help you.

I’ve received the wrong item

We’re really sorry if you received the wrong item/it wasn’t as described. Please contact us as soon as possible, so we can help you further.

I haven’t received my order

Simply check the online tracking of your parcel by logging into ‘My Account’ and click on ‘My Orders.

Alternatively, you can also click on the link in your email from us.

If the parcel shows it’s been delivered, but you haven’t received anything, please let us know and we can help you.

How can I track my order?

Want to know the current status of your orders and returns? Simply log into ‘My Account’ and click on ‘My Orders’ to see the latest tracking information for your parcel.

Once your order is on its way, you’ll receive a tracking number via email.

To track your parcel, click on the link in the email and you’ll be directed to the courier website. If you can’t locate the tracking email, please make sure you’ve checked your spam and junk folder.

Will I be charged customs fees?

You will be responsible for assuring that any products you order comply with state and federal government import regulations.

Our terms of sale to our customers in Spain are delivery duty paid.

That is to say, the amount paid by you is fully inclusive of delivery to the specified delivery address and all duties, taxes and customs clearance fees.

Delivery key information

Great news, shipping is currently free for all orders over €50. Orders under €50 will be charged at €6 for shipping per order.

Additional delivery information

We’re sorry, shipping to an alternative address other than the account address is not possible. This includes a work address, PO Box or an address in another country.

Please be aware that if you place multiple orders close to each other, they may be packed together to ensure you receive the goods as quickly as possible.

I can’t make a payment

Some banks require further security checks before allowing a card payment to be processed.

If your card payment is declined at the checkout, please contact your bank directly who will be able to advise you further.

Please also make sure that your payment card is set up by your card issuer for international payments.

I need help with my saved cards

I want to update my saved card(s)

Simply go to ‘My Account’ and select the option ‘Manage Saved Cards’. Choose the card that you want to update and you will see the ‘Edit Card’ screen.

Deleting a saved card

Simply go to ‘My Account’ and select the option ‘Manage Saved Cards’. Choose the card you’d like to delete, and select the ‘Delete Card’ option. This will be removed from your account immediately.

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